FAQs

Q: Can we collect from you?
A: Yes: Orders can be collected from us. Time of collection will need to be agreed prior and can only take place during normal working hours, note that cash is the only form of payment accepted when collecting, if you place an order online and plan to collect it, you will need to attand with cash. 

Q: How quickly do you deliver?

A: We dispatch normally within one working day. Depending on what you have ordered it could take anything from 1 to 4 days to be delivered (This does not including the 1 day dispatch time). For full details see our Delivery page.

Q: What are your delivery charges?

A: We charge according to the total weight, the delivery method selected and the area being delivered too. HIGHLANDS / ISLANDS / NORTHERN IRELAND / CHANNEL ISLANDS maybe a higher delivery charge (see postcodes in our T&C’s). Reusable whelping boxes are charged individually due to their size.

Q: How hot do the heat pads get?
Q: Do the heat pads have a thermostat?
Q: Can I cover the heat pad?

A: All the heat pads and beds we sell have at least 1 internal thermostat in, some have as many as 4.

The temperature all our heat pads reach depends largely on the ambient temperature they are used in and the amount of insulation placed on top of them. The higher the ambient and the thicker the insulation the hotter the pads will get, you should ideally use them in a cool environment.

The correct use for the heat pads is in a cool environment, with a thin covering of material over the top (ideally our cosi cover). This acts to spread the warmth evenly across the plate and make the pet more comfortable. Used in this way the surface of the heat pad cover will be comfortably warm, close to body temperature of your pet, the hottest part of the plate (Normally the centre) will typically reach approx. 20c above the ambient temperature.

The Metal Flexiguard 33, 44 and 55 heat pads, all of the vinyl heat pads and heated beds DO contain at least one thermostat some as many as four which will maintain the temperature of the pad/bed at a comfortable body warm temperature. We do not recommend covering any of these units with thick quilts/cushions etc as it will limit the effectiveness of the pads by reducing the heat reaching the animal.

Q: The pad is not getting very warm. Is it working properly?

A: The pad should be used with a thin covering of material, and works best with the weight of a cat or dog on the pad. To check it is working properly, place a thin layer of material over the pad: ideally our cosicover or a tea towel, then put a yellow pages on top to mimic the weight of an animal. Leave this for 20 mins or so and then you should find that the temperature on top of the cover is quite warm. Whilst the pad is not weight activated by following the above instructions you are effectively trapping the heat produced. Remember Petnap heat pads are very low wattage so it does take a little while for the heat to spread across the whole pad.

Q: What is the power consumption and can the pad be left on all the time?

A: All of our heat pads and heated beds are designed to be able to be left on all the time.
Power Consumption:
Flexi 33 -10 watts
Flexi 44 – 20 watts
Flexi 55 – 25 watts
Standard 12v Vinyl Heat Pad – 18 watts
Standard Vinyl Heat Pad – 20 watts
Large Vinyl Heat Pad – 40 watts
Giant Vinyl Heat Pad – 80 watts

Above are approximate guides they will vary slightly between units

Q: How much does it cost to run?

You can see the running costs of all our products by clicking this link!

Q: Does it matter if the pad gets wet?

A: The heat pad can deal with the type of wetness caused by the occasional accident or whelping. The pad should not be fully immersed in water, and has been tested to IPx4 rating.

Q: How long is the cable?

A: This varies depending on the type of heat pad purchased. Please see individual descriptions.

Q: Can you make the cable longer?

A: We used to offer a custom cable length for the flexiguard models, but due to a lack of demand for this service anymore we now only offer them as a standard length.

Q: Can you supply International Plug fittings?

A: Currently, all our Heat pads and Heated Beds are supplied with UK 3-pin fittings only and are rated for 230/240V.

Q: How chew proof is the Flexiguard model?

A: The pad is made from aluminium alloy and the cable is covered in a galvanised steel flexible conduit riveted to the pad. It is therefore as chew proof as you will find with regards to pet heat pads.

Q: I would like to return an item – what do I need to do?

A: Please contact us either by email at sales@petnap.co.uk or by phoning 01256 855120 to obtain a RMN (returns material number) – we will need to know the reason you are returning the item and your original order number to process any refunds. For full details see our Terms page.

Petnap Ltd own the registered designs of all Petnap Metal Heat pads, Petnap Disposable Whelping Boxes, Petnap Reusable Whelping boxes, Petnap Plastic Shelters. They are the explicit intellectual property of Petnap Limited.

Petnap, Flexiguard, Flexi Guard, The Pet Bunker are all Registered Trademark.
If you have any other questions, please contact the office on 01256 855120 or email us on sales@petnap.co.uk

Items are described on our website as accurately as possible and to the best of our ability. Product dimensions, weight, sizes etc quoted are given as approximate measurements, please contact us if there is anything more specific you need to know.